Corrections and Re-checks
How an error is fixed, how a reader reports one, and why a change in conditions is not the same thing as a mistake.
Fixed in place, with a date
An error is corrected in place and carries a dated note explaining what changed, so a reader who saw the earlier version can see that it moved. Nothing is quietly edited and passed off as if it had always read that way.
We keep the correction narrow. The sentence or figure that was wrong is replaced, the note says what it was and what it now is, and the rest of the page is left alone unless the same mistake runs through it."},{"h2":"How to report one
paras":["Report an error by writing to [email protected] and saying which page and which sentence or figure you mean. If you can point to the broker document that contradicts us, that shortens the work considerably.
We do not promise a response time, but every report is read. A report that turns out to be correct is logged as a correction; one that turns out to be a disagreement about interpretation gets answered as such rather than dressed up as a fix.
A re-check is not an error
A condition that merely changed since we checked is a re-check, not an error. If a broker alters its funding options, its platform list or the entity serving Kenya after our dated reading, the old page was accurate when written and the fix is a fresh check with a new date.
That distinction matters for how we word things. We date every check and describe costs in terms of what they depend on, precisely so that a later change reads as the world moving rather than as the desk having got it wrong.